Came in as a first-time customer. Nothing was explained to me. They treated me like I was a 4-year-old.Tried to inspect the product and was told I could "look at it when you get home, bud."I'm not going to give you hundreds of dollars after you do that.Nugs looked like nothing special.Didnt get a good look, because thats apparently against the rules.Would've been nice to have been told that beforehand.Customer service matters.TAKE YOUR BUSINESS AND TIPS ELSEWHERE!
Purchased 3 1/8s of flower. One week after I purchased I opened the 3rd package and there were little black spots all over the buds. I called, they refused to acknowledge there was a problem. Do NOT go here. Moldy weed
Usually a good experience, but I dont like some of the store policies. If something is not mandated by the state, I dont believe it should be enforced.
very disappointed to see they've dropped medical patients discounts to only 2 days a week meanwhile students discounts are still everyday. this stores success was built on the money of medical patients before rec was even legal. they very clearly care more about profit than patient care. will be taking my business elsewhere.Edit: reached out to the customer service email like the response said and still have gotten no response. If you're in the St. Charles/St Peters area, check out Thrive on Mid Rivers, they at least have a responsive customer service line. I still stand by my first comment. don't go here
Edit - I attempted to try the drive-thru and it was the worst experience. First, it was not made clear that you had to place an online order before going in the drive-thru. I was informed of this at the window, but the person had already taken my ID. I was asked to leave until I had placed an order. I parked in a spot in their lot and began to place the order, which I couldn't finish because the person who took my ID didn't give it back. The security guard had come to my car twice in the 6-7 minutes I was trying to place the order to ask me to leave the property. I explained that I was trying to place an order to the business, but they had my ID and I was trying to sort it out. I was told I couldn't sit in their parking lot, even to place an order to their own business. Then, I had to sit in the drive-thru line again and go back to the window because I had to get back my ID, which they had accidentally not given back. This was a giant waste of time. There are so many other options out there - skip the headache and go some place else.
Very professional and curious Budtenders. Nice people, atmosphere and music!!! They also have some of the Better flowers and you can smell them and see them before you buy them. They also have better prices than the other dispenseries on the edibles I buy regularly.
I loved this place when recreational became legal, but as time goes I like it less and less. There was an abundance of $25-30 eighths, now you can’t find anything starting under $40, and even then it’s mid. The specials on flower that they do offer are insulting with minimal THC content. The “value half ounce” is now only available on Monday through Wednesday with no mention on the highway billboards. I had issues placing an order online with Dutchie pay and then payment not being accepted. In stead of offering help, you could tell the person at the front desk was very disinterested and only offer a solution of using the ATM. Any suggestions I did get were implying I did something incorrectly. It took a different worker overhearing to mention that a lot of people with my bank had the same problem. The St Charles location is a 2 minute walk and I still choose to go to O’Fallon for better prices, better rewards program, and equal to or better bud.
No idea what has happened to this place the vibe is all off they don't follow the DHSS guidelines for ID verification and are very rude an bullish. I would take my business else where when I can but they are very central located but very rude. I only go here when I have to and I would not suggest the walk in but drive through only so you don't have to deal with the rude staff so much. Also this facility is cash or dutchie pay only (which I got my card stolen once from and I would not recommend).
This is one of the new dispensaries around where they have something on sale that will appease the most penny-pincher buyer out there…They have a nice selection of products and the staff is very knowledgeable and friendly…They may have to move to a larger bldg due to their popularity and prices…If you are one who likes a great product at a great price, Check them out
Have been a regular since MO went rec, was good at the time, recently got back into carts, went there first. charged me $80 for a half gram, thought whatever. probably standard these days, went down the street to Route 66 and bought the same half gram cart for $44. Prices are getting ridiculous and the up charge is insane. I go in there asking for the cheapest cart they have, no way it’s $80 when you can go down the road and get the same thing for half the price. Always a long wait. Is definitely not as knowledgeable about products as surrounding dispos. Probably won’t be coming back, the only convenience is that it’s closer. Disappointing.
Bought 10 galctic 1 gram pre rolls 5 ghost of - 5 Bruce Banner . The ghost of are all considerably less than what I paid for . I called and found out they really don't care about customer service . Don't buy galactic prerolls , especially from high profile I have proof . I have never been treated like this at terrabis off Bryan road try the sluricane from amaze it's 29.5% or waiting game from notorious at 30.33% .The follow up to this . The manager has made all of this situation good . Thank you for handling my issues in a customer service approach .
My husband and I had our first dispensary experience last night and we are so glad we chose this place 🙂 Everyone was so nice and helpful. And Dominic (sorry if spelt incorrectly) was excellent at helping us find what we needed! He showed us around, we got to see and smell the flower and best of all got some great deals on some great product! We will definitely be coming back and trying more of what they have to offer!
I stopped going to almost any other dispensaries other than the sunset hills high profile and st charles. People that work here are always awesome, came through and got some Alien Mintz from Vivid and I agree with what the budtender said "most stickiest, freshest buds I've seen in a while" got a half and went back for a whole ounce from sunset hills location since st Charles had sold out. The space ship is nice
It’s a Saturday so it’s always busy and that’s fine. The system set up for drive up orders could be handled better. Maybe don’t assign so many cars at one time so everyone is helped in a timely manner. I placed an order for 315-345 and didn’t get it till 430. Sat in line for over an hour. And was told to go back around and get back in line. After doing so and getting to the front I was told that my order haven’t even been started. After i explained that I have already waited for an hour and already drove back around he did finish my order at the window. Which I tipped $5 for doing so.
I was missing an item from my bag and due to work obligations was unable to report the situation right away. I was not looking forward to all of the possible obstacles I would have to go through in order to obtain my purchase. To my surprise, the automatic phone service system was extremely easy to navigate. I was immediately directed to the manager who was VERY helpful , thorough and kind. It’s obvious he cares about the company, his employees and customers.
Bought 10 galctic 1 gram pre rolls 5 ghost of - 5 Bruce Banner . The ghost of are all considerably less than what I paid for . I called and found out they really don't care about customer service . Don't buy galactic prerolls , especially from high profile I have proof . I have never been treated like this at terrabis off Bryan road try the sluricane from amaze it's 29.5% or waiting game from notorious at 30.33% .
I really like this dispensary. Kelly is awesome with customer service and Sarah is terrible. Sarah seems to be prejudice, every time I visit this dispensary and Sarah is doing the check in, she makes sure the Caucasian patrons go before me when I have medical express priority. Otherwise, the dispensary is 5 star but Sarah makes it 1 star.
Make sure you don’t get skeeted before you leave the store!!!! I was a loyal medical patient here for 6 months and went to this dispensary and this one only, however today I went and paid for 4.68 grams of flower (shake) and didn’t think to check the amount because Dominic had helped me and after going here so long I believed I could trust him to do his job accurately. I came home to a basically flat bag and so I immediately went back up there and was told it was the correct amount. Came home and weighed it and they had sold me 0.5 grams of weed when I paid for 4.68 grams. Dominic said that the most he could do was give me a discount on my next purchase, not give me the weed I paid for or even a refund. Finally I talked to the manager Alex who is amazing and gave me a refund absolutely no problem! He was so quick to fix the issue and had great customer service. They’ve lost my business, I wouldn’t recommend this place but if you do go just make sure you double check or have Alex help you out! Just stay away from Dominic unless you want to get robbed 🙂
I always really enjoy my experience at HP! The staff is knowledgeable and and friendly. The strong emphasis on finding the best options for their patients' individual needs is readily apparent and greatly appreciated. In my opinion it's the best dispensary in my local area.
The people here are always very helpful and friendly and the products are top quality. And the " points program" really helps cut down on the cost!! I love High Profile!! It's the only place I go for my Medical needs.
Losing its luster. When they opened they were the best. Employees were knowledgeable, and helpful. Deals were great, and everybody was friendly. New round of employees make you feel like you are bothering them, and have no helpful, or useful info. They have inspired me to produce my own, and search for better alternatives when I want retail medical. I guess nothing good lasts forever.
High profile is the number one dispensary in the St Charles region in my opinion. They always have fresh top shelf nugs on deck in bulk that you can ask to look at and smell before your purchase. They got great deals, Friday deal is awesome I keep coming back for more. They source from the beat growers in the state and the staff is always friendly. Few of them know me by name and I love chatting with them, always a pleasure!
Great place great people great bud! If you have not tried this dispensary I urge you to. It is the only one that I go to in the area. They even have a freaking drive through I love it! 10 years ago I would have gotten in trouble for having 4 oz of weed, now I can get it through the drive through 😂 How convenient!
Can’t really recommend anymore used to love this place now I just feel like a bother to employees. Last night I came in their was an issue with allotment which is understandable he told me I couldn’t get another concentrate. I checked my allotment again when I got home to find out I had over the amount needed to get the last item I also asked for a certain strain since it helps with my pain and has been the most successful. He said they didn’t have it. Fine that’s also understandable I then go home and it said they had it available in flower also at the time I asked if he could recommend something that is similar he just went “I don’t know” and moved on. I’m beyond livid. It feels like this store wants to be a rec shop so bad to the point where patients are swept under the rug. I’ve spent thousands of dollars here. Never again. I went to natures medicine in st Ann and had a wonderful experience definitely check them out!
Always a pleasant experience.Drive thru is quick and friendly.Best prices I've found.Flora Farms 4 life.
Excellent service by their educated and very well informed staff on marijuana related products, especially stash. I personally prefer edibles, which they carry and usually have deals available. I “highly” recommend High Profile of St. Charles Dispensary.
Very cool, very knowledgeable crew! Super helpful and will do their best to help you find what you need!
Great prices, experienced sales staff. A great experience at the store and at home. Thank you
I came to High Profile for my first ever dispensary visit. I do not know a ton about cannabis and the staff there was beyond helpful. They are very knowledgeable, while being down to earth and super helpful. They have tons of specials and events almost every weekend. I absolutely love this place!!!
Every time I go in there I'm greeted with smiles. Plus they are very helpful when it comes to letting you know of the specials going on. Their rewards program is amazing as well.
Dominic is hands down the best bud tender I’ve had the pleasure of dealing with. Always coming in hot with the knowledge bombs and true personal experience with the products. Always love stoppin’ In at High profile to see the homie!
Let me start with saying Terrance is the most kind,knowledgeable, and just all around an awesome person. He is a manager for the dispensary and when anything is even slightly wrong he gets it fixed immediately! That being said the entire staff is also just as amazing and always treat me like family and are so knowledgeable about the products! High Profile in St Charles is the ONLY dispensary I'll be going to they have a great variety of products but more importantly they really care about their patients! High Profile is #1!!
This dispensary has the absolute best service of any so far that I've been able to visit in Missouri. The staff is knowledgeable and makes you feel welcome, even if you are what others consider "socially awkward". Grateful for the competitive prices and vast selection offered here. Even better they have a drive-thru with late hours
High Profile is the only dispensary I’ve ever been to that makes me feel like they don’t want me to be there.
Wow where do I start? 6 stars. Great quality and service. Lost for words
Staff is awesome, prices are good. Love the military discount. I wish the website was more up to date. Hard to make choices online when it is missing THC %. Often I will write down my products from the online menu, drive there and the product is not in stock. Once I am there, I always find what I want looking through the onsite catalog. Very clean joint (ha) and well lit. A bright atmosphere. Best part, it is close by!!
I am updating my review Management at this location have really shifted to a positive aspect.This the best place in town now has become our go to location for my loved one medcine. The staff is really nice but the management are welcoming and do follow all guidelines. This location also has deli style choose your own weight/price on some products.
Wow. I’m usually a very happier camper with high profile until I’ve ran into a problem with an associate last night. I had came to the store at 8:50pm. By my surprise doors were locked. Completely inaccessible. I knocked for about 5 minutes because I seen there were still customers in the lobby before I got the idea to finally call. When I called to ask why the doors were locked so early. The response was come back tomorrow dude we’re closed for the night and I locked the doors at 8:55pm which highly was not the case. I stood outside embarrassed at 8:55 pm on the phone with the guy last night. His last response was dude go home I don’t know what to tell ya. I will not ever be shopping here again. I did not feel a family oriented presence. I did not feel like I belonged. This is how I deal with my depression and anxiety. So thanks for everything high profile. Last night was one of the hardest. I felt I had no one to relate to yesterday.
The only store in the entire area that has no rewards program. Used to shop here because they had some decent products, but with so much competition in the area, no reason to continue. They said they would have a rewards program at the beginning of 2022, still nada.
I will have to modify my review as my new experience with NEW Management at this location here has been anything but positive. This use to be the best place in town now has become one of the most unwelcoming. I would avoid this location and go on down to Root66 as quickly as possible. The staff is really nice but the management are overbearing and do not follow DHSS guidelines on verification of ID's.
Love the vibes and atmosphere, best concentrate prices, amazing quality and speedy friendly service. Drive thru is a huge bonus. Also.. On my first visit, I got a freebie!!
I can’t say enough good things about High Profile and their staff. Very friendly and knowledgeable staff, great selection and decent prices. Don’t be afraid to ask them to surprise you, they have recommended some great products that I would never normally go for!
Last night I was at another dispensary that was closed, it was 8pm. I couldn't find a place open in St Charles County except this one after 8pm. This is the ONLY one I found so far and they were understanding of my pain, issue I was in, with my ID, and were so helpful with ask things related. Anthony, thank you for your help, it made me make sure to put out this review. Great service, great product, clean environment, wholesome employees, a must to have in our community!
Five stars if you get a rewards system going and apply it retroactively. Every other dispensary has rewards systems on opening week and it has been months and still nothing in place here. Quit dragging your feet.
If I could give 6 stars, I def would. The staff is incredibly helpful and knowledgeable. Great customer service, and very on point with their recommendations. No matter which associate helps me, I am always happy with my experience and am certain I was well supported in making the right choices for my health and wellness. There is always something new to see, and the environment is always very welcoming. I don't see myself going anywhere else for my medicine.
I keep coming back here after having tried pretty much every other place in the St Louis area. Yes, it is the closest to me, which is nice, but they have the best selection in town, the friendliest staff, and just the nicest vibe I've found. This place feels like a dispensary should feel. The $45 Flora Farms eighths are nice - there are some of the strains that have more THC than much higher dollar stuff. I like that they have bulk flower so I can try new strains by buying them a gram at a time instead of getting stuck with an eighth an ounce of medicine that didn't work. A+.
I love this place, great customer service. They have some concentrates that taste off and when I told them they said it was something the grower did before harvest and they won't be getting more to avoid that. So they definitely take customers advice into consideration and are honest about their products. They have amazing candies too!
Love this place! Staff very nice & helpful.Many many items to choose from & was not disappointed one bit!
I've visited most the dispensaries around and this is by far the best. They always have a good selection of all cannabis products. They have a drive thru I have used once and all went well, but personally i like to go inside and talk with bud tenders. They are very knowledgeable and can help point you in the right direction.
***major update*** industry standard pricing on concentrates now. High profile was by far some of the best prices.Very welcoming staff. I enjoyed the selection and best prices on proper concentrates. Check them out. I purchased multiple concentrates from different providers and both were glistening and had great moisture content for a low temp vaporization.I'll give 5 out of 5 after my next visit, I had an interesting experience over the music being loud.
Very welcoming staff. I enjoyed the selection and best prices on proper concentrates. Check them out. I purchased multiple concentrates from different providers and both were glistening and had great moisture content for a low temp vaporization.I'll give 5 out of 5 after my next visit, I had an interesting experience over the music being loud.
I am throughly impressed with High Profile. I recently received a unfavorable diagnosis. The doctors offered opiates and I declined. I decided to go the route of medicinal marijuana. My first visit there I had a ton of questions. They took plenty of time to make sure I had all the answers I needed. Everyone is incredibly friendly and has a genuine care for your specific needs. This is definitely my go to!!! Good job my friends!
Everyone there is friendly; budtenders are knowledgable about products and give good suggestions without being pushy. Decent selection of products; prices tend a bit high compared to some other places; but most of the time not that much more that it keeps me from coming here being the closest place to me. Overall a pretty decent place, one of the best I've done business with thus far.
I really like this place! It’s my go-to for concentrates. They always have a good variety to choose from. Only thing I wish they would do different is store concentrates at cooler temps. Every time I’ve gotten a shatter here it’s more the consistency of a tootsie roll. I’ve also gotten the badders from proper directly and they always come cold and frozen. The consistency and freshness is no where near as great as getting it from one of Propers dispensaries. Like I said, this place is great but there is some spots for improvement:)
As soon as you open the door you hear awesome music and whomever is behind the desk is always friendly! I never feel rushed and everyone is personable. Customer service never disappoints at this location!
I just want to thank the entire staff for their patience, excellent customer service and making me feel so welcome.Everyone there was extremely helpful!I wish them much success in the future.Highly (pun 5pts) recommended.
New visitors get a 1g preroll for a penny, but you gotta tell the person who cashes you out that its your first visit. Good prices, good deals, friendly helpful staff, huge selection and the front desk girl was sweet as pie and very personable...Sadly when I got home to examine my product, it was very dry, the 'packaged on' date was 2 months ago and it was .10g short and .33g of it was stems. Not what I'm used to for dispensary grade and prices. I'll likely go to 3fifteen instead next time.
This was my first time going into a dispensary and didn’t know exactly what to expect. I am immediately greeted by friendly staff who make me feel welcome and walk me through the whole entering process. Once I get inside everything is organized and clean and other staff asks me what I want and they informed me of the deals going on and I saved a ton of money. They really pay attention to you and make you feel at home. I would 100% reccomend High Profile to anybody. Will DEFINITELY be returning!
Great experience, staff is so welcoming, friendly and knowledgeable. Aiden was the best. It was my first time and he was so patient with me and explained the different strains and how they work. I learned so much. I am really grateful and will definitely be back.
Excellent experience! Super staff, love the dispensary setup! Best music playlist!
Hands down best dispensary! Staff is always helpful. Very laid back atmosphere which is great. Love that i never feel rushed here.
Very nice your assistant takes you in and you tell him like maybe some problems you have like mention anxiety and they know the different things of items which ones to pick I’ve been in twice it’s a very enjoyable time and you can’t wait to get home he he he! Lot of help And Holiday discounts 💵
Very nice staff. Great selection. I was pleasantly surprised! The Pink Citrus Farm is a great daytime high
Best dispensary I've been in!! First time going in yesterday, and I was VERY IMPRESSED!!! Very friendly, helpful, knowledgeable, patient, I could just keep going!!! I live pretty far far...but TOTALLY WORTH THE TIME AND EFFORT TO COME BACK!!! AWESOME JOB EVERYONE 👏 👍!!! YOU GUY ARE THE BEST!!
Excellent stock, friendly staff, first-time customers get a pre-roll for a penny.
Friendly and professional. Very clean store and good products and deals.
Solid flower selection. The Mojo sugar wax concentrate I bought was fantastic.Prices were a bit cheaper then the other local dispensaries.I'll be back. Many times.
I thought about my previous review was a bit harsh sorry, being a new shop opening, I can understand getting everything up and running, and having products on hand during theses covid timesI'll give it another try,thanks
Sorry to say, but really wasn't Impressed,lack of really good products,flower they have is weak,nothing special there,lack of knowledge on products they did have,don't think I'll be returning, a waste of time