About Riverside Wellness
At Riverside Wellness, we are wholly committed to providing patients in Missouri the highest level of compassionate care by sourcing the safest, cleanest and most effective forms of medical marijuana while providing thorough educational access for patients to ensure effective treatment for their issues. Simply stated, we put patients first. We pledge to provide distinctive quality and unparalleled customer service as we strive to gain the respect and trust of our customers, suppliers and partners.
The success of Riverside Wellness is determined by our ability to operate as a unified team. We must earn the trust and respect of our customers every day to ensure the customer will make the decision to choose our services again in the future. At Riverside Wellness, we strive to recognize the contributions of all employees. The dedication, integrity, and hard work of each team member determine our success. It is the desire of Riverside Wellness that every employee succeeds at his or her job. Management and ownership will support each employee in achieving his/her work goals in any way that we can.
Patient Care Associate
SALARY: $14.42 an hour
JOB TYPE: Full time & Part Time
Our company is seeking enthusiastic, personable Patient Care Associates who can learn and use extensive cannabis product knowledge to guide patients to the appropriate medical product and provide impeccable customer service while complying with all regulations. Patient Care Associates provide patients with prompt service and quality products while maintaining a clean and comfortable store environment. You will be responsible for assisting the management team with the activities and operations of the store while abiding by all policies, procedures, and operational guidelines. You’ll also assist in training and educating cashiers in cannabis products and customer service.
This position requires a warm, outgoing, driven person dedicated to providing premium patient care and who is excited to help Missouri medical patients acquire the right medicine for their individual needs. We’re looking for a long-term addition to our team: we’re committed to a future with the person who fills this position and request the same in return. Previous experience in the cannabis industry is strongly preferred, though our priority is finding a team player with quality retail experience who fits the company culture, takes exceptional care of our customers, and is equally committed to driving sales and the overall success of our center. In exchange, you will get the opportunity to join an incredible team of passionate cannabis professionals and benefit from continual opportunities for professional development and industry education.
Deliver exceptional patient service
Ensure items are properly stocked and organized
Experience in cash handling
Manage medical order entries – in-store, online and for delivery
Entering and updating patient information accurately in point of sales system
Verify proper paperwork, documentation and identification
Strictly adhere to HIPAA policies and procedures
Documenting sale by creating or updating point of sale and inventory records
Maintaining cleanliness and display of product & cases
Guide and direct customers in their medical cannabis purchasing journey
Answer customer questions and concerns
Meet and exceed sales goals
Ensure compliance in all transactions
Assist with opening/closing of store and other tasks as assigned
Understanding and strictly adhering to federal, state & local regulations
Perform various administrative tasks, as necessary
Physical duties may be required, including but not limited to the following: lifting and moving
boxes, inventory and/or equipment
In-depth knowledge of cannabis products, strains, and consumption methods
In-depth knowledge of all products carried in store
Impeccable customer service skills
Ability to prioritize and multitask
Ability to build positive long-lasting relationships with Missouri medical patients
Retail experience preferred
Minimum 21 years of age
Must possess valid driver’s license or state ID
Must pass any and all required background checks
Must possess or acquire Missouri Agent ID prior to beginning employment
Success and advancement in this position will require positive and cooperative attitude, professional behavior & self-motivation.
Riverside Wellness is growing rapidly and adding to our team of professionals and specialists. Our employees receive PTO, medical, dental, vision and other benefits as part of our highly competitive compensation package. Join us as we build a great environment in which our community can work, shop and invest.
Riverside Wellness is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Types: Full-time, Part-time
Pay: $14.42 per hour
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
- Day shift
- Monday to Friday
- Night shift
Masks Required. CDC recommended guidelines followed and updated accordingly. Online order/drive through window pick up available.
This Company Describes Its Culture as:
- Detail-oriented — quality and precision-focused
- Innovative — innovative and risk-taking
- Aggressive — competitive and growth-oriented
- People-oriented — supportive and fairness-focused
- Team-oriented — cooperative and collaborative
Company’s Facebook page:
- Waiting period may apply
- Only full-time employees eligible
- Remote interview process
- Social distancing guidelines in place
- Sanitizing, disinfecting, or cleaning procedures in place