Thank you to the manager for my resolving my issue, but my experience was bad and here's exactly why:Before running a person's credit or debit card, a cashier should ALWAYS give the customer their total first. That's not what happened here. When I pulled up to the drive through, the cashier made sure to ask if I would be adding a tip for her to my card payment, yet she did not take the time to tell me my total or make any other conversation before running my card. I did not have a chance to tell her I should get 25% off for my third visit. I think it's tacky to ask about a tip before giving me any service when you could be asking if there are any discounts I'd like to apply, confirming the products I ordered, giving me my total, literally anything but the tip thing. Very off-putting. Had to go inside to resolve the issue. Thanks to the manager for fixing our order.
This place is amazing. Drive thru is amazing. Place order before you go, and make sure you mention its your first time!! Products are amazing and good prices
Staff is always friendly and helpful. Always a super smooth process. Great selection. 10/10 would recommend. They also have drive thru for pickup orders. Super handy!
Cool spot. Can’t go wrong with the flora farms. Staff is friendly, price is ok. Laid back atmosphere
Great service! We also learned that if you have a defective Cart.. you can return it for an exchange -within 7 days- of your purchase. Ours was not acting right, clogging and barely putting out any smoke. They answered my call and quickly filled me in on the resolution. Very satisfied with the process. We didn't have the original recipt. OH AND... they said if you have the -original container- that the Cart came in, they would take it back.
Love this place! Well educated and friendly staff. They went above and beyond to make sure I got exactly what I was looking for!
This place sucks. Instead of being allowed in to order at the counter and check out the product before you buy it, you are instead forced to order on a tablet before going back. If I wanted to do that I would preorder and use the drive thru like any other dispensary. Also, it's pretty shady to refuse to show customers a product the is designed with a clear top for that reason(vibe flower)
Been going here since the beginning. So out of all the discounts you could get rid of, you get rid of the veteran discount. Thank you for having it while you did but guess somewhere on your journey you stopped caring about us? Cool cool. we'll have to find another place togo. God speed
My first visit, I was in and out. They were very organized and very friendly. They could probably use a little more of a consultative approach for people like me that came in with a specific goal in mind but overall it was a great experience. I will be back!
I stopped in because it was conveniently right off the highway and am glad I did! The chillest vibes and everyone was incredibly friendly. My bud tender, Eric, was awesome(= He helped me catch a mistake I almost made placing my order and helped me find a grape soda disposable which by the way tastes delicious and similar to grape soda in the least overpowering way!
Great place to get all your needs. I could not be happier with the experience. It was my first time there and it was quick and pleasant. You MUST visit them if you are in the O’Fallon area.
Today my visit was at the drive thru. I had been here 2 times previously inside. This review rating is purely based on today's visit. I gave 3 stars, because when I placed my order online and got to the store in the time specified they couldn't find my order. After showing them the order I placed on my phone, they expedited it quickly. There was some miscommunication on the price, but only because we were talking thru the glass and mechanical drawer with a terrible comm system. If they get the coms system fixed, the rating will go up. Still friendly staff, and quick, as it was the prior 2 visits inside, but a miss on the drive thru and online ordering. Also, the flower I purchased was overly dry, didn't seem very fresh. I don't know if that has to do with the shipping, or the packaging, but it was pretty stale.
I’ve had wonderful experiences here! The staff is awesome, friendly and knowledgeable. Always have discounts for the days and months and the reward system is great too! ♥️♥️ so happy to not have to fight with doctors anymore about what’s right and wrong about medical marijuana.
Nice place nice staff quick easy drive-through. I would like to update my review to say that the staff is very compassionate and not only patient themselves but care about their patients generally about their day. I would choose this dispensary over most just because of the caring staff, but the prices are great to.
I had two five star experiences on my first two visits. They have a nice loyalty program and, at least on their vapes, they seem competitively priced. Unfortunately, I had a disappointing experience on my third visit. I ordered a 14g bag of flower, and it must have been mislabelled. It seemed small to me so I decided to weigh it at home. It was a 7g bag that had the wrong label on it. I attempted to contact the store and left a message. However, I could not get a call back. It's possible this was the fault of Glaze. Regardless, to receive half of what you ordered at this price seems a bit violating. I don't think they are intentionally scamming customers, but I did think someone would give me a call back and make it right. Be sure to have them weigh your flower in front of you before accepting it.
I’ve had wonderful experiences here! The staff is awesome, friendly and knowledgeable. Always have discounts for the days and months and the reward system is great too! ♥️♥️ so happy to not have to fight with doctors anymore about what’s right and wrong about medical marijuana.
I was so excited to be a part of this and it’s not a stuffy is Illinois you can do whatever you want. The owners are absolutely amazing!!! I got my own selfie with the owners, amazing place great customer service. I don’t think I have enough room to brag on the shop. I was so excited I left my car running.
Fiance and I first time going last night and wasn't disappointed! Was greeted greatly and asked how our night was going. Got helped right away and they had exactly what I was looking for. Was decent pricing and nice discount too. Was in and out pretty easily with no issues. Yes I would say the parking lot is a hassle but other than that over all great experience and we will be returning for sure!!!
I recommend opening your packages before you leave this place, You might get home and not have what's supposed to be in there. I will never return to this location there is plenty of other dispensaries around. I got a Conte cart, The bottom of the bag wasn't sealed and was missing a cartridge so now I'm out $50.
The staff were super helpful on my first visit! Great products & great prices/deals. New favorite spot; will be returning!
The prices are pretty high compared to many other places. The staff aren't friendly. They just want you to come in and get out. They use their fake customer service demeanor. For this place being expensive, and rude you'd expect them to have a better look for their company i.e. not just some brown paper lunch bag with no logo, or design. Presentation matters whether it's on a bag or the people. Do better. Thanks
Carolyn was incredibly helpful and asked great questions to understand what I was looking for, so she could make the most informed recommendations. She was very friendly and made me feel welcome. I hope she is working the next time I come in.
Possibly my favorite Terrabis. Horrible parking lot and overall location but Marian, Jordan and Alex are wonderful. They have a fun, welcoming dynamic and ooze charisma and knowledge. Patient experience can't be filled with those three around.
I come in all the time, I love the staff they’re super friendly and always helpful. Always willing to answer any and all my questions. I definitely recommend you all of my cannabis shoppers. I am always looking forward to my next visit as I look at some of them as my friend.
Looked at their online store. Lots of selection, looks nice.
I've been going to this location in O'Fallon since they opened and never been disappointed. I usually ask quite a few questions about the product before I make my decision on which strain I want. If budtender Mandy LeBlanc is there when you go she can help you find what you need guarantee! She has excellent knowledge on the products they have and is always very nice! I definitely recommend this location to anyone who wishes to have a great experience every visit!
Terrabis O'Fallon budtender, Mandy pleasantly delivers this grade A bud, and brightens my day when she's behind the counter! I come here like twice a week. 😀
They are the friendliest people and have had the best prices on good products, by far! Other places are just now lowering their prices to where Terrabis' prices have been for months.
Very nice and polite and willing to explain anything you may have questions about
The absolute best around!! Super cool people. 👍
Kinda lame boring atmosphere no merch felt like I went to the bank definitely my least favorite despensary around here I'ma stick to greenreleaf in troy
Nice, friendly, and knowledgeable! Love going here as they have so many great products as well as helpful employees to guide you for whatever you might need!
Nice dispensary, very friendly staff, great prices, good service. Check the website for deals first.
They are really nice and have a tablet that shows all items was really easy to pick out what I wanted. They were the first to have this much organization. Was fast while not being rushed.
Lots of buds, edibles, drinks & senior citizens discount.. Love it.
My sugar wax leaked out of the container. But they gave me credit on next purchase. So they made it right. I quess it's ok but I have no clue how much leaked out. I know at least half of it that sucks at these prices to loose any and they can't check them and neither can you till you get home. Now that's not right.
Wonderful establishment. Kind, friendly bud tenders, who know the products. Very helpful when choosing the right marijuana strains for your personal needs.I'm a return client now. I appreciate Terrabis for helping me with my medicinal needs. 🚬⭐⭐⭐⭐⭐
Great staff, Great vibes and great deals on Great products. So great, I'm at a loss for great synonyms to describe just how GREAT Terrabis is
I love the private experience of this place plus it has a drive thru if you are in a hurry. The staff here are knowledgeable about products and very helpful, especially if you use marijuana for pain. They had lots of suggestions, their pricing was incredibly fair and I never felt rushed or pressured. I really enjoy how easy and convenient this place is. I am a repeat customer.
I've been to numerous dispensaries in my first year and this one is by far the best, period!also the best Veteran discount of anybody else!!!
Staff is knowledgeable, courteous, this would be a great place to work. Always a great experience going here
Friendly staff. Great Veterans discount! I do not know of any other dispensary that gives such a generous discount. Close to home. Easy to purchase without even getting out of my vehicle.
Great Place. Everyone kindly welcomes you. They go out of their way to assist you. Online orders and drive-thru pick up make the entire process easy. Thanks Terrabis Team!Update 2021 Review- I applaud Terrabis for offering a drive-thru service during the pandemic. The employees are extremely helpful and friendly. Large selection of products are reasonably priced and easy to order online. Veterans and Senior discounts available. If you haven’t yet been to Terrabis, check them out. You won’t be disappointed!
Great help. They get you in fast. Clean environment. Staff are friendly and knowledgeable. They have a points system that gives you discounts off future buys. They have a drive through! Hell yeah! The only thing I would change is: I would have glassware with the cultivars in them so we can see, and smell something before we buy it. Some don't know what they want and would like to check stuff out first. Proper's flower don't test at the levels they say but Flora Farms and Illicit do. Good for them.
Great dispensary. The people are always super friendly and helpful. They always have what I want on hand. Definitely recommend!
Wonderful establishment. Kind, friendly bud tenders who know thier product. Very helpful when choosing the right medicine for your personal needs.I'm a return client now. I appreciate Terrabis for helping me with my medicinal needs. 🚬⭐⭐⭐⭐⭐
This is a great dispensary I enjoyed my time here and there was great one-on-one and they were very informative very clean and they have a public bathroom for customers I recommend checking it out and this is the first location I've seen that has a drive-thru keep on keeping on
Nick was very rude to me today when I came in. He kept calling me buddy and turned down my medical card. I have a valid license and used it early in the week . I am very unpleased with his customer service and would like a member of management to speak with. Never using this place again
This is a really nice dispensary and they have a drive thru! Everyone was helpful and the bud tender made a good recommendation. They have anything you could want and I got in and out in a reasonable time. Bring cash to avoid extra fees!
THIS IS THE SPOT! Very helpful and friendly staff. The flower and edibles are amazing! Also they have regular sales and a reward program.
Excellent place. Great staff. Good products and choices. Very informative and educated of products. Great experience.
This is very convenient for consumers ; with great customers services. Many different products for different illnesses. ( Stress , Anxiety etc) The of choice either come in or ; drive in pickup. A great dispensary thank to The State of Missouri.
Great service very friendly, got my wife a disposable pen as she has cancer, lasted 2 days before battery died. Was still over half full. Called they said manager will call back. Never did. Not what I call good customer service.
Great Place. Everyone kindly welcomes you. They go out of their way to assist you. Online orders and drive-thru pick up make the entire process easy. Thanks Terrabis Team!
Great place and people. However, they have had the same few strains of flower for weeks. Five stars when I can buy something worthwhile other than Love Affair.
Absolutely love how the staff took the time to educate me on the variety of products they carried, I had a wonderful experience. Additionally, I found out that this dispensary group is run by minorities and women. The service was great, the variety of products were excellent and the process was easy
Hands down the nicest people in town!From the moment I pulled into the parking I was greeted with a warm welcome.The receptionist had a technical issue with the iPad scanning my card, was very polite and quickly resolved the issue by manually entering my information.Behind the doors the folks behind the counter were incredibly helpful and kind, they also had a sense of humor and genuinely seem to care about my day.I will definitely be coming back! 💛
This is a GREAT place for a new patient who has just received their medical card and may be apprehensive about their first dispensary experience. It is a more clinical atmosphere than some dispensaries, definitely not as much of a "recreational" vibe. The staff is very friendly & knowledgeable, & is more than willing to answer ANY questions you might have about anything at all!AND there's a drive thru!!! What's not to love?
Very nice place and friendly staff with plenty of flower options unlike some places. However I do wish they offered better pricing and bundle discounts with a more beneficial point system like others I've been too.
Great people, Josh (and everyone) was very helpful, AWESOME products (they carry proper!) a tad pricey tho, but worth checking out and I will be back! Plus a drive thru!
Amanda was super helpful and knowledgeable. I didn’t believe that Propsr would be better than illicit or C4 but here we are. My new go to dispensary!!
Best dispensary around! Solid selection, quality product, and service that’ll blow your socks off!
Quite clean, very friendly, and inviting staff who were a great help when figuring out what product works for me
For anyone who just got their pt card this is a great place to go. They are very knowledgeable, super friendly, and answer all the questions you can even think about asking. I love the atmosphere. I feel like I am getting help here.
Bonus points for a drive thru! The cleanest and most organized dispensary I’ve ever been to! The staff is knowledgeable and you can tell that they’re genuinely happy to be there.
Fantastic staff, can’t wait to see more products soon!